Refund Policy

Items are eligible for refund within 30 days of purchase if they meet all of the following conditions:

• The item is unused and in original condition
• All tags and packaging are intact
• The item has not been washed, worn, or altered
• Proof of purchase (order number or receipt) is provided

The following items are not eligible for refund:

• Items that have been worn, washed, or used
• Items with missing tags or damaged packaging
• Custom or personalized orders
• Sale or clearance items (unless defective)
• Items purchased more than 30 days ago

Follow these simple steps to request your refund:

1. 01Contact us at info@heavensentpretty.com.au with your order number
2. 02Provide a reason for the return and photos if applicable
3. 03Wait for approval and return shipping instructions
4. 04Ship the item back to us in its original condition
5. 05Once received and inspected, your refund will be processed

Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a tracked shipping method to ensure your package arrives safely and you have proof of delivery.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider.

If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no cost to you, including return shipping. Your satisfaction is guaranteed.

If you would like to exchange an item for a different size or color, please contact us. Exchanges are subject to availability and must be requested within 30 days of purchase. We'll do our best to accommodate your request.